Streamline Your OTA Management.
Our seasoned professionals, with a proven track record of assisting over 1,000 properties, are here to help.
Our Strengths
With experience supporting over 1,000 properties, we possess deep, up-to-date industry knowledge, including timely information like government-led initiatives (such as the Go To Travel campaign). This expertise allows us to ease your concerns during the initial setup.
Furthermore, we have specialized knowledge of Property Management Systems (PMS) that OTAs often lack, enabling us to propose effective strategies to improve your operational efficiency.
4 Features
4 Powerful Strategies That Only a Hotel Consultancy Can Deliver
01
Optimizing Yield with Expert Channel Manager Support
We leverage our technical know-how to handle your channel manager integration, ensuring a smooth launch with minimal effort required from your staff.
Our team manages the entire connection process, which not only minimizes your pre-launch workload but also directly addresses issues with booking conversion. We are proficient with all major Japanese systems (TL-Lincoln, TEMAIRAZU, Rakutsu with, Neppan!, etc.) and are also equipped to support newer platforms like Beds24.
02
An Effective Approach Backed by Experience and Collaboration
We leverage our network of hotel consultants to create powerful synergies, achieving success for both our clients and our partners.
We apply our vast expertise in property support to implement effective strategies for our clients. For broader challenges, such as developing regional markets of Japanese inns (ryokans), we collaborate with our trusted network of local consultants. This ensures a more targeted and efficient approach.
03
Ensuring a Rapid Launch and Stable Operations with Our Experienced Team
A Swift Launch Guided by Experts in Hotel Consulting and OTA Support
Our team is composed of seasoned professionals from hotel consulting and OTA support backgrounds. This expertise dramatically cuts down on the handover workload required from your side.
In addition, we station a dedicated "bridge" coordinator at your office once a week. This allows us to precisely understand your true intentions and reflect them accurately in our operational execution.
04
Expert OTA Management for Peak Performance
Our Project Experience
Cases
Travel & Hospitality Tech Sector
We have partnered with 12 companies, ranging from global OTAs to specialized travel system providers, to build and run their customer support operations.
Restaurant & Dining Tech Sector
Our expertise also covers the dining industry, where we have built and managed support centers for 2 leading restaurant reservation websites.
| For Company A (Go To Travel Campaign-Related Site) | ・Operated a comprehensive support center for both accommodations (properties) and end-users. ・For properties, we handled a wide range of inquiries, from the initial application process to general service usage. ・For end-users, we provided dedicated support regarding all aspects of the service. |
|---|---|
| For Companies B, C, and H | ・Conducted sales activities for new property listings. ・Managed site registration and channel manager integration. ・Performed data cleansing and optimization for existing property listings to ensure accuracy and quality. |
| For Companies D and E | ・Provided end-to-end services for new listings, including sales, site registration, and channel manager integration. ・(Key Achievement: We successfully reduced the average time-to-go-live for new properties on a major OTA from 48 days to just 20 days.) |
| For Companies F and G | ・Managed communications related to the termination of an existing service. ・Handled new rate plan creation and channel manager integration through the admin dashboard. |
| For Company H | ・Executed communications to promote a special marketing campaign. ・Managed rate plan creation and channel manager integration via the admin panel. |
| For Company I | ・Provided 2-hour initial onboarding and training sessions for an international channel manager. ・Offered ongoing operational support and consultation for user inquiries. |
| For Company J | ・Managed the digitization of handwritten surveys, performing data entry to convert them into usable data within their management system. |